Frequently Asked Questions
My glasses arrived in poor condition. What should I do?

You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete ret...

You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy on vuarnet.com. 

How to request a return or an exchange?

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.
How to pack your items?

1) Pack item(s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach ...

1) Pack item(s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach the pre-paid return label on the outside of the package covering any previous address label.

2) You can drop the package at your nearest USPS (local post office) location. To find your nearest USPS location, please visit usps.com or call 1-800-275-8777
Can I get a full refund if I'm not satisfied with my purchase?

You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn a...

You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, returned in their original packaging with original tags. The refund will be processed once we have received and inspected the product for any damages. Worn, used, altered, or returns sent after 21 days will NOT be accepted. Our warranty policy goes into effect at the end of the twenty-one (21) day period, provided that the conditions stated in the policy are met. Please refer to the Limited Warranty Policy on vuarnet.com

Returns that do not meet our return conditions will be refused and no refund will be issued. We will not accept returns without the use of the shipping label generated from our return center.

You can read our complete return policy on vuarnet.com.
When will I get my refund?

1) When your package has been received by Vuarnet, you will receive an additional confirmation email stating that your refund is being processed. Ple...

1) When your package has been received by Vuarnet, you will receive an additional confirmation email stating that your refund is being processed. Please note that you will receive the refund 3-5 business days after this confirmation email.
2) The refund will be processed to your original form of credit card payment.
How to return a product?

You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, return...

You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, returned in their original packaging with original tags. The refund will be processed once we have received and inspected the product for any damages. Worn, used, altered, or returns sent after 21 days will NOT be accepted. Our warranty policy goes into effect at the end of the twenty-one (21) day period, provided that the conditions stated in the policy are met. Please refer to the Limited Warranty Policy on vuarnet.com.

Returns that do not meet our return conditions will be refused and no refund will be issued. We will not accept returns without the use of the shipping label generated from our return center.

You can read our complete return policy on vuarnet.com
How to request a return label?

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our ret...

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.
How to exchange a product?

You have up to thirty (30) days from date of purchase to request an exchange. Worn, used, altered, or exchanges sent after 30 days will NOT be accepted. Exchanged item...

You have up to thirty (30) days from date of purchase to request an exchange. Worn, used, altered, or exchanges sent after 30 days will NOT be accepted.

Exchanged items can be returned for a store credit, a refund is not possible on any exchange purchases.

Store credits are issued in a form of a E-Gift Card.

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.
How to return a gift?

They can be returned within 30 days of original purchase date, if the item was purchased at us.vuarnet.com. A store cr...

They can be returned within 30 days of original purchase date, if the item was purchased at us.vuarnet.com. A store credit will be issued in a form of an E-Gift Card.